Disputes

Every effort should be made to complete installation projects in an amicable manner between you and your installer.  Disputes that end in legal proceedings can be long, drawn out and costly affairs, so it makes sense to try and work things out without legal intervention. However, there are options if things go wrong and you do have legal rights.

The Furniture Ombudsman
The Furniture Ombudsman (TFO) is a government approved service for consumers, specialising in Alternative Dispute Resolution for the furniture industry. 

Unfortunately, the BiKBBI are unable to support complaints that do not involve a BiKBBI member, therefore we would recommend you visit our Useful Links page for guidance.

More information required?

Resolver
Resolver is the free tool to help consumers raise and resolve issues. Their goal is to help make complaining quick and straightforward. They are independent, free and focused on improving the quality.

Visit Resolver online.

Complaints involving a BiKBBI member
We’re keen to know if you experience a problem with one of our members. Please contact us in the first instance for free advice and guidance.

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